Terms of Service

1. Plain-Language Summary

These Terms govern your use of the VELLO platform. In summary:

• VELLO provides software tools to facilitate estate visitor processing and perimeter management. We do not provide armed security guards or physical perimeter fencing.
• Residents are responsible for passes issued from their household account. Do not issue passes to individuals not known to you.
• Do not share security OTPs, master PINs, or guard device passcodes with unauthorized parties.

2. What You Can Expect from VELLO

Vellum & Vector Technologies Ltd commits to providing high-reliability access infrastructure:

• Continuous Service & 99.5% Cloud SLA: Core cloud API uptime commitment, subject to scheduled off-peak maintenance (Sundays 01:00–04:00 WAT with 48h prior notice) and upstream telecommunication/grid carve-outs as detailed in our formal Service Level Agreement.
• Offline Cryptographic Continuity: When mobile networks or fibre connections in Nigeria experience downtime, gate devices continue validating passes locally on gate tablets without interrupting gate throughput.
• Software Security Updates: Proactive encryption key rotation, bug fixes, and performance updates deployed seamlessly.

3. What We Expect from You

By using VELLO, you agree to adhere to standard community security standards:

• Authorized Pass Issuance: Do not issue passes for unauthorized commercial operations or fraudulent entry.
• Respect for Gate Security Staff: Security guards are frontline personnel performing vital safety duties under HOA bylaws. Abuse or harassment is grounds for immediate credential suspension.
• Prohibition of Reverse Engineering: You agree not to decompile, alter, or forge cryptographic QR payloads, token signatures, or token generation routines.

4. Emergency SOS & Security Disclaimers

The VELLO Emergency SOS feature acts as an immediate internal digital notification relay to on-duty gate staff and registered estate managers.